Dashboard

Online Admin
2,847
Total Bookings
156
Active Agents
23
Pending KYC
12
Open Complaints
Recent Bookings View All
Booking ID Customer Service Agent Status
#BK2847 Rahul Sharma AC Repair Suresh Kumar In Progress
#BK2846 Priya Patel Home Cleaning Rajesh Singh Pending
#BK2845 Amit Verma Plumbing Mohan Lal Completed
Quick Actions
Master Access Control

Manage all departments & permissions, create roles, lock/unlock sections, define authority rights

Department Access
Backend Configuration
Section Lock Control
Section Status Action
Finance Module Unlocked
Pricing Editor Locked
User Management Unlocked
Access Matrix

Multiple access assignment to departments; primary & secondary access matrix; complete visibility across system

Role KYC Operations Finance Support Marketing IT
Head Admin
KYC Manager
Operations Manager
Finance Manager
Full Access View Only No Access
Franchise Account Management

Create franchise account and assign login credentials; select service area PIN codes; status active/inactive

Franchise ID Name City PIN Codes Status Actions
FR001 Delhi North Partner Delhi 110001-110020 Active
FR002 Mumbai Central Partner Mumbai 400001-400050 Active
FR003 Bangalore Partner Bangalore 560001-560030 Inactive
—
Pending Review
—
Approved
—
Rejected
KYC Verification Queue
Loading KYC data...
Document Review Panel

Request additional documents from Franchise/Agent; add remarks; audit tracking with time, admin name

Document Verification
Aadhaar Card
XXXX XXXX 1234
Verified
PAN Card
ABCDE1234F
Under Review
Address Proof
Electricity Bill
Audit Trail
Aadhaar Verified
by Admin Rahul - 10:30 AM
PAN Review Started
by Admin Priya - 10:45 AM
Additional Doc Requested
by Admin Rahul - 11:00 AM
—
Pending
—
Approved
—
Rejected
—
Total
Agent Applications
Loading applications...
All Agents
Manage, monitor and control all registered agents on the platform
Total —
Active —
Online Now —
KYC Pending —
Suspended —
Loading...
All Agents
Loading agents...
0
Total Jobs
0
Pending
0
In Progress
0
Completed
0
Cancelled
Job Booking Dashboard (Real-time)
Booking # Customer Service Category Agent Amount Payment Status Date Actions
Loading bookings...
Manual Job Assignment

Manual job assign to best agent according to availability, skill, rating, and distance. Auto reassign if agent reject/late/absent.

Job Details

Service: AC Repair

Customer: Rahul Sharma

Location: Sector 45, Noida

Schedule: Today, 4:00 PM

Available Agents (Sorted by Best Match)
Agent Rating Distance Status Action
Suresh Kumar
AC Specialist
 4.8 2.5 km Available
Live Job Tracking Map

Live Map View
Real-time agent tracking & ETA

Active Jobs
#JB4521 On Way
Agent: Suresh Kumar
ETA: 15 mins
#JB4518 At Location
Agent: Rajesh Singh
Working since 30 mins
Job Details

Before/After Photos:

Before
After

OTP Verification:

Start OTP: Verified End OTP: Pending
124
Present Today
18
Late
8
High Late
6
Absent
Agent Attendance (Nationwide)
Agent City Check-in Status GPS Selfie Action
Suresh Kumar Delhi 09:00 AM Present
Rajesh Singh Mumbai 09:25 AM Late
Mohan Lal Bangalore 10:15 AM High Late
Anil Yadav Delhi - Absent
Penalty Rule Engine Setup

Configure penalty rules for late arrivals and absences

Active Rules
0-30 minutes late
Status: Late
Warning
30+ minutes late
Status: High Late
Recorded
1 hour+ late
Status: Absent
Half Day Cut
5 High Late in Month
Monthly Penalty
20% Salary Cut
Add Custom Rule
Performance Scoreboard & Ranking

Behavior history & alerts for discipline control

Rank Agent Jobs Rating Attendance Score Alerts
1 Suresh Kumar 145 4.9 98% 95 None
2 Rajesh Singh 132 4.7 95% 89 None
3 Mohan Lal 98 4.5 88% 72 2 Late
4 Anil Yadav 67 4.2 75% 58 4 High Late
Total Revenue
₹24,56,890
+12% vs last month
Company Earning
₹4,91,378
20% commission
Franchise Earning
₹7,37,067
30% share
Agent Earning
₹12,28,445
50% share
Revenue Trend

Revenue Chart
Daily/Weekly/Monthly analysis

Payout Settlement Panel

Approve franchise & agent withdrawals; auto weekly settlement

Request ID Type Name Amount Bank Status Action
#PY1234 Agent Suresh Kumar ₹15,450 HDFC ****1234 Pending
#PY1233 Franchise Delhi North Partner ₹1,25,670 ICICI ****5678 Pending
Refund Approval Panel

Refund approval for customer cancellations & disputes; wallet adjustments

Refund ID Customer Booking Amount Reason Action
#RF456 Rahul Sharma #BK2840 ₹850 Service not completed properly
#RF455 Priya Patel #BK2835 ₹1,200 Cancelled by agent
12
Open Tickets
3 Critical
8
In Progress
156
Resolved (This Week)
4.2 hrs
Avg Resolution Time
Complaint Center with SLA Timer
Ticket ID Customer Issue Priority SLA Status Action
#TK1089 Rahul Sharma Agent didn't arrive High 0:45 left Open
#TK1088 Priya Patel Overcharged for service Medium 3:20 left In Progress
#TK1087 Amit Verma Quality issue Low 8:00 left In Progress
Active Chats
Rahul Sharma 2 min ago
Need help with my booking...
Priya Patel 5 min ago
Agent is not responding
Amit Verma 10 min ago
Payment issue
RS
Rahul Sharma
Online
Hi, I booked AC repair for today but the agent hasn't arrived yet.
10:30 AM
Hello Rahul! I apologize for the inconvenience. Let me check the status of your booking.
10:32 AM
It was scheduled for 10 AM. Already 30 minutes late.
10:33 AM
Service Categories Management

Add/remove/edit service categories; add service variants (tank size, BHK, bathroom count etc.)

Category Services Variants Status Actions
Home Cleaning
5 1BHK, 2BHK, 3BHK, 4BHK Active
Tank Cleaning
3 500L, 1000L, 2000L, 5000L Active
Electrician
8 Visit, Per Point, Hourly Active
Service Images Management

Upload and manage service images for customer app. Use real professional photos that show actual work being done.

Pricing Rules & Dynamic Pricing
Note: Price changes require Super Admin approval

Set pricing rules & dynamic demand-based pricing models

Base Pricing
Service Base Price Action
AC Repair ₹499
Home Cleaning (1BHK) ₹799
Plumbing Visit ₹149
Dynamic Pricing Rules
Peak Hours (6-9 PM) +20%
Applies to all services
High Demand Surge +30%
When demand > 80% capacity
Weekend Surcharge +10%
Saturday & Sunday
Subscription Plan Pricing

Set subscription plan pricing (3/6/9/12 months) & discount benefits; multi-service bundling creation

3 Months
₹999

5% discount

  • 2 Free Services
  • Priority Booking
Popular
6 Months
₹1,799

10% discount

  • 5 Free Services
  • Priority Booking
  • 24/7 Support
9 Months
₹2,499

15% discount

  • 8 Free Services
  • Priority Booking
  • 24/7 Support
12 Months
₹2,999

20% discount

  • 12 Free Services
  • Priority Booking
  • 24/7 Support
  • Family Sharing
Push Notification Center

Send push notifications / WhatsApp / Email / SMS campaigns; festival offers

Channel
Compose Message
Promo Code Management

Promo code creation & management; usage limits; expiry automation; offer performance analytics

Code Discount Usage Expiry Status Action
FIRST50 50% off (Max ₹200) 1,234 / 5,000 31 Jan 2026 Active
FLAT100 ₹100 flat off 856 / 2,000 28 Feb 2026 Active
DIWALI30 30% off 2,500 / 2,500 15 Nov 2025 Expired
Top Services
AC Repair 32%
Home Cleaning 28%
Plumbing 18%
Franchise Ranking
  1. Delhi North - ₹12.5L
  2. Mumbai Central - ₹10.2L
  3. Bangalore South - ₹8.7L
  4. Hyderabad - ₹6.3L
Demand Map
Business Intelligence Dashboard

Agent Performance Heat Map
AI demand prediction & manpower allocation

Reports Export Center

Daily/weekly/monthly analysis export PDF/Excel; download reports

Daily Report

Bookings, Revenue, Agent Activity

Weekly Analysis

Performance Trends, Comparisons

Monthly Summary

Complete Business Overview

Fraud Detection Analytics

Abnormal cancellations, fake location, repeated refund alerts

5
Active Alerts
12
Suspicious Patterns
3
Fake GPS Detected
8
Repeat Refunders
Recent Fraud Alerts
Abnormal Cancellation Pattern
Agent Anil Yadav - 8 cancellations in 2 days
Fake Location Detected
Agent Raj Kumar - GPS spoofing suspected
Repeated Refund Request
Customer Priya - 5 refunds in 30 days
99%
Server Uptime
Last 30 days
45ms
API Response
Average
72%
Database Load
Current
2
Active Alerts
Warnings
System Health Monitoring

Server uptime performance status; suspicious login & device lock control

Service Status Response Time Last Check
API Server Healthy 42ms Just now
Database Healthy 15ms Just now
Payment Gateway Healthy 120ms 1 min ago
Notification Service Degraded 580ms 1 min ago
Data Backup Scheduling

Data backup scheduling; anti-GPS spoofing tracking; unauthorized system access prevention

Backup Schedule
Daily Backup 02:00 AM Active
Weekly Full Backup Sunday 03:00 AM Active
Monthly Archive 1st of month Active
Recent Backups
backup_2026_01_16_0200.sql Complete
backup_2026_01_15_0200.sql Complete
backup_2026_01_14_0200.sql Complete
Security Monitoring
Event User IP Address Time Action
Suspicious Login Agent #A123 192.168.1.45 10 min ago
Normal Login Admin Rahul 10.0.0.15 1 hour ago
Audit Logs

Permission override and audit history review for security compliance

Timestamp User Action Details IP
16 Jan 2026, 10:45 AM Admin Rahul Login Successful login 192.168.1.100
16 Jan 2026, 10:30 AM Admin Priya Update Modified pricing for AC Repair 192.168.1.101
16 Jan 2026, 10:15 AM Admin Rahul Approve KYC approved for Agent #A456 192.168.1.100
16 Jan 2026, 09:45 AM Admin Priya Delete Removed expired promo code 192.168.1.101
Notification Broadcast

Marketing + Support + Operations notification routing; segmented notifications

Customers
45,678 users
Agents
1,234 active
Franchises
56 partners
Content Control

Edit Terms & Conditions / Privacy Policy / Refund Policy / About Us / Help Center articles

Terms & Conditions
Last updated: 10 Jan 2026
Privacy Policy
Last updated: 5 Jan 2026
Refund Policy
Last updated: 1 Jan 2026
About Us
Last updated: 15 Dec 2025
Help Center Articles
25 articles
Admin Settings

Language switching; Access log; Audit logs; Version files; Database sync status

General Settings
System Status
App Version v2.5.1
Database Status Connected
Last Sync 2 minutes ago
Cache Status Healthy