Enter the legal full name of the franchise partner.
+91
Used for login on the Franchise Dashboard.
2
Location & Territory
State, districts and service zones
Multi-district supported
Select the state/UT where this partner will operate.
Select a state first
Districts will appear after selecting a state. You can select multiple.
Specific sub-areas or pincodes within the district (for internal reference).
3
Business Settings
Commission rate, initial wallet credit and internal notes
%
Percentage of each booking the partner earns.
₹
One-time welcome credit to the partner's wallet.
4
Login Credentials
User ID and password for franchise dashboard access
Partner logs in at /franchise using their User ID and Password. Share these securely after creation.
Auto-generated from name + district. Edit to set your own.
Leave blank → last 4 digits of phone used as default.
Credentials Preview
User ID:—
Password:—
Phone:—
Live Preview
?
Partner Name
+91 ——————————
Active
—
District
—
State
—
Commission
₹0
Init. Wallet
User ID:—
Setup Checklist
0%
Full Name
Phone Number
State
District
User ID
Commission Rate
Loading franchise partners...
Franchise Operations Hub
Transfer ownership, merge franchises & manage partners
Total: —
Active: —
Cities: —
Ready to Transfer: —
Merge Candidates: —
—
Total Partners
active partners
—
Transfer-Ready
active franchises
—
Merge Candidates
pairs available
Ownership Transfer
Reassigns a franchise to a new owner. A new login is created for the new owner at /franchise. Old owner access is revoked immediately.
Destructive Operation
Merging deactivates the secondary franchise permanently and moves all its agents to the primary. This action is logged in the audit trail and cannot be easily undone.
Loading partner directory...
Pricing Command Center
Service categories, national pricing & visibility control
Total: —
Active: —
Inactive: —
Root: —
Sub: —
—
Root Categories
of total
—
Sub-Categories
of total
—
Active Categories
of total
Loading categories...
Category
Type / Parent
Services
Status
Actions
No categories match your filter
Load data first from Category Tree tab
Load data first from Category Tree tab
Commission Intelligence Hub
Revenue split between Platform, Franchise & Agent on every booking
Platform: —
Franchise: —
Agent: —
Total: —
Platform Fee
—
Company revenue share
Franchise Commission
—
Franchise partner share
Agent Earnings
—
Agent payout share
Loading commission settings...
Revenue Split Visualizer
PlatformFranchiseAgent
Note: Changes apply to all future job completions. Existing completed bookings are not affected. Total must add up to 100%.
Agent arrives more than 15 minutes after scheduled time
MODERATE
₹
₹
₹
₹
No Show
Agent fails to appear for a confirmed booking without cancellation
SEVERE
₹
₹
₹
Customer Complaint
Customer files a formal complaint about agent behavior or service quality
HIGH
₹
₹
₹
Changes apply to future violations only — existing penalties are unaffected.
Late Arrival Escalation
1st Offense
₹50
Fine deducted from payout
2nd Offense
₹100
Double fine + formal warning
3rd Offense
₹200
Final warning issued
Monthly Cap
₹500
Maximum deduction/month
No Show Escalation
1st Offense
₹200
Fine + customer refund
2nd Offense
₹500
Heavy fine + written warning
3rd Offense
Suspend
Account suspended
Monthly Cap
₹1000
Max fine before suspension
Customer Complaint Escalation
1st Offense
Warning
Formal in-app warning
2nd Offense
₹200
Fine + rating impact
3rd Offense
₹500
Heavy fine + review flag
Monthly Cap
₹1500
Maximum deduction/month
How Penalties Work
Penalties are auto-deducted from the agent's next payout cycle
Offense count resets monthly — no carryover to next calendar month
Agents receive in-app notification for every penalty applied with reason and amount
Monthly cap ensures no agent is over-penalized beyond the configured limit
Severity Levels
MODERATEFine only, no account risk
HIGHFine + warning + rating impact
SEVEREFine + suspension risk on 3rd offense
Best Practice
Set the 3rd offense fine at 2-3x the 1st offense to create a strong deterrent. Monthly cap should be no more than 20% of an average agent's monthly earnings.
Agent who hasn't received an offer the longest gets highest priority
Today's Load35%
Agent with fewest bookings today is preferred to balance load
Rating20%
Higher-rated agents get a boost to ensure quality service
Lifetime Fairness10%
Newer agents (fewer completed_jobs) get slight advantage to prevent starvation
Assignment Rules
One booking offered to one agent at a time — 5 min window to accept/reject
Max 1 confirmed job per agent at a time — second job only after current goes in_progress
Tie-break random — if top agents are within 0.05 score, one is picked randomly
After all city agents exhausted — cycle restarts. Scheduler runs every 30 seconds
Geographic Matching
Only agents registered for the same city + category are considered.
Sub-category matching: if agent has sub-categories set → only matching bookings offered.
If empty → fallback to all children of parent category.
Manually Assign Agent
Or search manually
Operations Command Center
Live monitoring — auto-refresh every 30s
Total: —
In Progress: —
Pending: —
Done: —
In Progress
—
Active jobs now
Completed
—
Successfully done
Pending
—
Awaiting agent
Cancelled
—
Rejected / voided
All Bookings
Live auto-refresh
0 selected
Loading bookings…
#
Booking
Service
Customer
Agent
Date
Amount
Status
Payment
Actions
Escalation Command Center
3-level SLA escalation — configure response & resolution windows
L1: 30 min
L2: 60 min
L3: 120 min
Escalation Flow
L1
Franchise Support
Response: 30 min
Escalate after: 2 hrs
No resolution
Auto-Escalate
L2
Admin Support
Response: 60 min
Escalate after: 4 hrs
No resolution
Auto-Escalate
L3
Super Admin
Response: 120 min
Final Authority
Loading escalation config…
L1
Franchise Support
First line of defense
Response Time (mins)
Resolution Time (hrs)
Auto-Escalate After (hrs)
L2
Admin Support
Second escalation level
Response Time (mins)
Resolution Time (hrs)
Auto-Escalate After (hrs)
L3
Super Admin
Final authority
Response Time (mins)
Resolution Time (hrs)
Notes
Recent Escalation Events
Loading log…
SLA Policy Document
L1 — Franchise Support Commitment
First response within 30 minutes. Full resolution or escalation to L2 within 2 hours. Handled by assigned franchise partner team.
L2 — Admin Support Commitment
First response within 60 minutes. Full resolution or escalation to Super Admin within 4 hours. Handled by regional admin team.
L3 — Super Admin Final Authority
First response within 120 minutes. Resolution within 24 hours. All decisions at this level are final. Exceptional cases may trigger platform-wide policy changes.
SLA Guarantees
L1 Response30 min
L1 Auto-Escalate2 hrs
L2 Response60 min
L2 Auto-Escalate4 hrs
L3 Response120 min
L3 Resolution24 hrs
Complaint Resolution Center
Live support queue — filter, assign & resolve tickets
Total: —
Open: —
High Priority: —
Total Tickets
—
all time
Open
—
needs action
In Progress
—
being handled
Resolved
—
completed
Filter
Loading tickets…
Ticket #
Subject
Priority
Status
Age
Actions
Priority Distribution
Load queue first
Status Breakdown
Load queue first
Resolution Summary
Load queue first
Reply to Ticket
Subject
Response Message
Quick Templates:
Finance Intelligence Center
Revenue, bookings & financial health — with date-range filtering
Revenue: —
Completed: —
All Time
Period
–
Total Revenue
—
paid bookings only
Completed Jobs
—
— jobs
Wallet Pool
—
platform balance
Avg Booking Value
—
— cancelled
Revenue Chart
Loading chart…
Booking Funnel
Loading…
Total
—
Completed
—
Cancelled
—
Financial Health
Loading…
Revenue Split
Load Overview tab first
Performance Metrics
Load Overview tab first
Finance CSV
Revenue report with booking details, agent payouts, and cancellation data.
Financial Report PDF
Printable summary with KPIs, chart snapshot, and booking breakdown.
Refund Queue CSV
All cancelled bookings pending wallet refunds with amounts and reasons.
Payout Command Center
Configure agent & franchise payout cycles, commissions and thresholds
Commission: —%
Min Threshold: —
Payout Day: —
Loading payout configuration…
Daily Payout
High-volume agents
Inactive
Agents get paid every day. Best for daily workers with consistent job volumes.
Weekly Payout
Default for all agents
Inactive
Agents get paid every selected day of the week. Recommended default cycle.
Monthly Payout
Franchise partners
Inactive
Payout on the 1st of each month. Suited for franchise billing and contracts.
Commission & Threshold Rules
₹
Agents below this must wait for next cycle
%
Deducted from every job earnings
Day agents receive weekly payments
Live Policy Preview — Example Job ₹1,000
₹1,000
Job Earnings
→
₹200
Platform Commission (20%)
→
₹800
Agent Take-Home
Agent sharePlatform commission
Agents earning less than ₹500 in a cycle will be held over to the next payout cycle.
Weekly payouts every Friday
Agent Earnings Simulator
₹
Simulation uses current saved policy settings for commission rate and minimum threshold.
Payout Breakdown
Enter earnings to see the breakdown
Confirm Wallet Adjustment
This action is logged and irreversible. Proceed with caution.
Wallet Command Center
Override & correct user wallet balances — all actions audit-logged
Platform Wallet: —
Users: —
Zero Balance: —
Platform Total
—
combined wallet balance
Customers
—
total customers
Agents
—
total agents
Top Balance
—
highest wallet
Wallet Adjustment
Select a user below or paste their ID manually
—
—
₹0
current balance
₹
Quick reasons:
Fill in the fields to see a preview
All Users — Wallet Balances
Click any row to select user for adjustment
Loading users...
#
User
Role
Wallet Balance
Balance Bar
Actions
No users found
Confirm Refund
Amount will be credited to customer's wallet instantly.
Refund Command Center
Process wallet refunds for cancelled bookings — real-time queue
Pending: —
Refundable: —
No-Show: —
Cancelled
—
total cancelled bookings
Refundable
—
total amount pending
Paid Orders
—
with paid payment
Agent No-Show
—
agent did not show up
Batch Refund
All selected amounts will be credited to respective customer wallets instantly.
0 selected
Refund Queue
Cancelled bookings awaiting wallet credit
Loading refund queue…
#
Booking
Customer
Service
Amount
Reason
Payment
Action
All Clear!
No cancelled bookings pending refund
Total Pending
—
bookings
Total Refundable
—
in wallet credits
Avg Per Booking
—
average amount
High-Value
—
above ₹1,000
Refunds by Reason
High-Value Refunds above ₹1,000
No high-value refunds
Payment Status Distribution
AI Intelligence Command Center
Real-time analytics · Last updated: —
Customers: —
Agents: —
Bookings: —
Revenue: —
Cancel Rate: —%
Auto-refresh every 5 min —
Loading AI insights...
Total Revenue
—
all time
Monthly Revenue
—
—
Total Bookings
—
all time
Avg Booking Value
—
per booking
Cancel Rate
—
of bookings
Completion Rate
—
success rate
Revenue Trend — Last 7 Days
Daily completed booking revenue
Platform Summary
Demand Forecasting
Based on your top service categories
Smart Actions
AI-recommended next steps
Service Category Demand
All categories ranked by booking volume
Peak Booking Hours
Top hours based on historical bookings
Customer Growth
New customers this week vs this month
Top Agent Leaderboard
Ranked by rating & completed jobs
Agent Utilization
Workforce efficiency metrics
Churn Risk Segments
Based on customer booking recency
Cancellation Analysis
Breakdown of cancellation reasons
AI-generated action items based on real platform data. Take action to improve key metrics.
Create Campaign
Letters and numbers only, uppercase
%
CODE—% off
Campaign Intelligence Center
Coupon lifecycle, analytics & performance
— Total
— Active
— Total Uses
—% Avg Discount
Total
—
campaigns created
Active
—
live right now
Total Uses
—
redemptions
Avg Discount
—%
across all coupons
Loading campaigns...
No campaigns yet
Create your first campaign from Templates or use the Create button
Top Coupons by Redemptions
Load Coupons tab first
Discount Tiers
Load Coupons tab first
Coupon Performance Leaderboard
Load Coupons tab first
Click any template to instantly create a campaign — edit details before saving.
Schedule Broadcast
Scheduled notifications will be queued and sent at the specified time.
Notification Center
Broadcast, target users, schedule & track all platform notifications
— Sent Today
— Broadcasts
— Unread
— Total
Sent Today
—
notifications pushed
Broadcasts
—
total sent
Unread
—
across all users
All Notifications
—
in database
Compose Broadcast
0/60 chars
0 / 160
LIVE PREVIEW
—
—
Quick Templates
Promotional
Customer
Summer Sale — discount announcement
Training
Agent
Training update for agents
Wallet Bonus
Customer
Loyalty wallet credit announcement
Incentive
Agent
Performance incentive for agents
Reminder
Customer
Service reminder for booked customers
App Update
Agent
Update announcement for agents
Send to Individual User
?
—
—
PREVIEW
—
—
Quick Fill Templates
Welcome
New user welcome message
Booking Confirmed
Booking confirmation message
Refund Processed
Refund status update
KYC Approved
For agents after KYC verification
Account Warning
Security or policy warning
Audience Breakdown
Loading...
Delivery Volume — Last 7 Days
Top Performing Broadcasts (by Read Rate)
View History tab first to load data
BROADCAST HISTORY (Last 50)
Loading history...
Title
Message
Audience
Recipients
Read Rate
Sent At
No broadcasts yet
Send your first broadcast from the Broadcast tab
Choose a Template
Page Metadata (SEO)
Content Studio
Edit & publish all app legal pages, policies & help content
— Pages
— Published
— Empty/Draft
Last saved: —
All Pages—
Loading pages...
Select a page
Click any page to start editing
Tip: Switch to Rich Text to preview the formatted output.
Select a page to edit
Choose any page from the left panel to start editing its content
Security Action
This action will be logged in the Security Incident Log.
Manually onboard an agent — application will appear in Agent Applications with Pending status.
Application submitted! View it in Agent Applications.
Loyalty Program Configuration
Tier Thresholds (Points)
Earn & Redeem Rates
Bulk Points Adjustment
0 customers selected
Use negative number to deduct. Applied to all selected customers.
Loyalty Intelligence Center
Tier analytics, points management & program configuration
—
Total Members
—
Total Points Held
—
Est. Points This Month
—
Avg Points / User
—
Diamond Members
—
Platinum Members
Loading Loyalty Intelligence...
Tier Distribution
Monthly Points Trend (estimated from completed bookings)
Customer Leaderboard
#
Customer
Phone
Points
Progress
Tier
Action
Recent Point Adjustments
Program Configuration
Referral Program Settings
Amount credited to referrer's wallet for each successful referral
Referral Growth Center
Viral invite engine — leaderboard, analytics & program settings
System: —
Loading referral data…
—
Users with Code
—
Referrals Made
—
Rewards Paid (₹)
—
Active Referrers
—
Conversion Rate
—
Avg per Referrer
Top Referrers — Podium—
Tier Distribution
Full Leaderboard
Rank
Customer
Phone
Referral Code
Referred
Earnings
Tier
Recent Sign-ups via Referral0
Program Settings
—
States Active
—
Districts Active
—
Deactivated Districts
—
Agents Mapped
State Coverage
Loading...
District Coverage
District
State
Agents
Bookings
Service Districts
Pura district cover hota hai — koi pincode nahi chahiye
Loading districts...
S/N
State
District
Status
Actions
Category
Service
Service Variants
Variants allow pricing for different sizes/types within this service (e.g. 500L tank, 1000L tank). The Price Modifier is added on top of the base service price.
Add New Variant
Coupon
Edit Plan
Edit Membership Plan
Transfer Complete
Share credentials with new owner
✓ Done
Save now — old owner's access has been revoked
R
New Owner
Login ID
Password
Login at /partner portal with the above credentials
Add Service District
Poora district cover ho jaayega — koi PIN nahi
Is district ke sab areas automatically cover ho jaayenge
Download Report
Apply filters before downloading
Edit Admin Access
Module-level permissions
Toggle modules & set View (read-only) or Edit (full access). Changes apply on next login.0 modules